FAQ

Your questions answered !

We have a long experience in hyper-scale solutions, our experts have built extremely complex systems before. Like social networks, real-time bidding solutions and many other complex systems.

Our trial period is automatically set for 30 days. Let us know if you need more time. We can work something out.

Yes, we love startups and we enjoy working with them. Just contact us on support@trackzero.io.

Yes, we use Stripe as a direct payment processor and we DO NOT store your payment method information on our servers.

We have also worked with Microsoft to offer TrackZero via the Microsoft Azure Marketplace. This option provides you the piece of mind that all your billing is done via a single provider (in this case Microsoft).

To deploy TrackZero to azure, please click here.

Contact us, we will be happy to work this out with you.

You will receive notifications via email before you hit the limits so you can have some time to act and upgrade your subscription. However, if you hit the limits, your customers can still run reports and access the customer portal normally.

Depending on the limit, you might not be able to add more data, create additional Analytics Spaces…etc

Sign in to the TrackZero Portal, click on your profile icon (Top Right Corner) and select “Manage Subscription” then choose the right plan for you.

If you are subscribed using Microsoft Azure, you can navigate to the Azure Portal and select your TrackZero SaaS Resource. From there, you will be able to change your plan.

Each Analytics Space is stored in a completely isolated database. Then each database is protected using a protection layer that prevents access from malicious users.

We use OAuth2 for Authentication and Authorization to your Portal Site, which is the industry standard that is used by most major companies. Your password is stored using the highest industry security standards.

Regarding the API Keys Security, we do not store the keys secrets in our servers. We only store their salted hash and only you have access to your keys once they are created, so make sure to keep them secure and copy them from the portal as we will not be able to show them again.

In addition to that, the data is encrypted at rest and in transit.

Don’t worry, we got you covered.

TL;DR; No.
All data that you send to us are only processed in 2 specific cases.
1. When YOU send this data to us, we process it and store it in the Analytics Space specific database.
2. When YOUR USER runs a report on the data, our servers access it to serve it to them. Under no circumstances we will sell any information related to you or your data.

Please check our Privacy Policy for more information.

We use Microsoft Azure to store the data, currently data is hosted in West Europe region.

We work hard to comply with all privacy laws around the world. Our Privacy Policy explains this in details. We also provide you with the tools that helps you comply with GDPR and CCPA. If you have any concerns, please contact us on .

If your data contains Personal Medical information, please contact us prior to subscribing or uploading any data to TrackZero.

Ready to Try TrackZero?

You can easily get started with TrackZero’s free trial for 30 days.

or

Analytics Illustration
Analytics Illustration

Book a Free Demo

Book a demo session with our team and see how TrackZero helps you add value to your users.